To book a massage appointment online you must create a login and password in our online scheduling system through MINDBODY Online (MBO) or you can use our custom booking app from your mobile device. (If you are an existing client & have already visited us, you will have to link that login to your existing client account.)
We now require that you provide credit card information to actually secure a booking; we will only charge this credit card for late cancellations (that can not be filled), missed appointments, or for your visit on the day it occurs if you direct us to do so. Mindbody uses an extremely secure encrypted system for storing this information and in many years in business with them we’ve had no security breaches.
When booking massage appointments…
- If it is your first time using the online system, MBO, create a login by selecting ‘Sign Up’
- In the ‘New to our site?’ box enter your first and last name and click ‘next’.
- If you have been to our clinic before, it will open a ‘Find Account’ page – click on ‘This is me!’ if you see your name.
- You will then be asked to verify your identity so fill in ONE of the 4 information fields and click ‘next’.
- Fill in the login information you’d like and click ‘create login’.
- Make sure to set your preferences for automatic appointment reminders.
- You’re all set and can now make reservations online.
Tips for booking…
- The MBO web page will automatically open to the ‘Appointments’ tab. To view/ edit your profile click the ‘My Info’ tab. For help click the ‘Help’ tab or give us a call at 250.382.CALM (2256).
- You can book appointments up to 2 hours prior to the appointment time. For last minute availabilities and bookings, please call the clinic directly but note that we are only able to catch the phone in between bookings while are hands are not preoccupied with massaging.
- When possible, please try to either book right before/after another appointment or avoid leaving 15 to 30 minute spaces before/after your appointment. This allows us to maximize the amount of bookings in a day. We may contact you to alter the appointment time in order to accommodate more bookings.
- Our RMTs have had very full schedules lately but we are now offering non-rmt Wellness Massages to help accommodate last minute massage requests. These practitioners are available multiple days of the week and are a more affordable option for individuals with limited or no insurance coverage.
- The easiest option for booking is straight from your handheld device! Just download our app ‘Be Calm With Us‘ or use the MindBody app and simply search for ‘Calm Massage Therapy’ to book in!