Our scheduling system, MindBody, has a feature that allows us to send automated appointment reminders. Occasionally, technology has glitches, so we cannot guarantee that you will receive these reminders. We expect you to be at your appointment regardless.
If you are opted in to receive email appointment reminders, then two days before a scheduled appointment you will receive an email requesting confirmation that you will attend your visit.
If you are opted in to receive text appointment reminders, then one day before a scheduled appointment you will receive a text requesting confirmation that you will attend your visit (but only if you did not already confirm by clicking the link in an email appointment reminder).
It is very important that you actually click the link in the email, or reply to the text, to let us know you will attend your visit. We have numerous clients waiting for appointments who would be happy to fill the space, if given enough notice.
Unfortunately, if you cancel your appointment with less than 24 hours notice, or miss your appointment without giving us any notice, you will be charged a fee. Please see our Cancellations / Missed Appointments policy for details.
We only want to send you the notifications you want to receive.
You have the option to receive:
- email reminders
- text reminders
Preferences can be updated by clicking the link at the bottom of any automated email you receive from us.
You can also let your practitioner know at your next appointment, and they will update your preferences for you.
You can also update your preferences online. Log in to your MindBody account by clicking here. Once you have logged in, click on the ‘My Info’ tab. In the ‘Personal’ section, next to each of our communication categories, you can choose to receive communication via Email, Text, or both.
Explanation of Categories:
- Account Management: Notifications regarding your contracts or autopays. (Not applicable to our business at this time.)
- Schedule Updates: Notifications regarding services you’ve booked.
- Newsletters and Promotions: Marketing communications from Calm Massage Therapy & Wellness Studio.
Please understand that it is ultimately your responsibility to remember the visits you’ve booked with us and to be present for them. See our Cancellations / Missed Appointments policy for details.