Our scheduling system, MindBody, has a feature that allows us to send automated appointment reminders – occasionally technology has glitches so we cannot guarantee that you will receive these reminders. It is ultimately your responsibility to be at your appointment, but this is how the system is supposed to work if you are “opted in” as explained below.
Two days before a scheduled appointment (if you are opted in to receive email appointment reminders) you will receive an email requesting confirmation that you will attend your visit.
If you are opted into receive text appointment reminders AND FORGOT TO CLICK THE LINK IN THE EMAIL FROM PRIOR DAY then one day before a scheduled appointment you will receive a text requesting confirmation that you will attend your visit.
It is very important that you actually click the link or reply to the text to let us know that you are coming to your visit. We have numerous clients waiting for appointments that would be happy to fill the space if given enough notice. Unfortunately if you miss an appointment without giving us any notice there will be a 100% no-show charge. Please see our Cancellation Policy for details.
We only want to send you what you want to receive. You have the option to receive
- text reminders
- both simultaneously
Preferences can be updated by clicking on the link at the bottom of any auto-email that we send you or you can let us know at your next appt and we can update it for you.
You can also login to your MindBody account to update your preferences yourself – see instructions below.
Login to your account by clicking here. Once you have logged in, click on the ‘My Info’ tab. In the ‘Personal’ section, next to each of our communication categories, you can choose whether to receive communication via Email, Text, or both.
Explanation of Categories:
- Account Management: (Not applicable to our business at this time) Update notifications regarding your contracts or autopays.
- Schedule Updates: Notifications regarding services you’ve booked.
- Newsletters and Promotions: Marketing communications from Calm Massage Therapy.
Please understand that it is ultimately your responsibility to remember the visits that you have booked with us & be present for them so that no missed (or late cancelled) appointment fees apply. See our Appointment Cancellation/Missed Appointments Policy for details.